This week is HTM Week. HTM, for those of you who don’t know, is healthcare technology management, the new name for the biomed profession. Part of the reason for the new name is that we do not have a national presence. We operate under a plethora of names. This makes us appear even smaller than we really are. It is very important that we embrace the new name and get the word out to our employers and customers that we have an official name. Sure, we will informally be known as “biomed,” but that doesn’t mean that we shouldn’t begin using the official name.
HTM Week is a national week to celebrate our profession, both internally and externally. It is a wonderful time to reflect upon what makes us a great profession, inspire our coworkers, and educate our customers and bosses. There are a number of ways to spend this week.
- Have an open house. Invite customers and others to your shop to see what you do. They might be amazed at your resources and hidden capabilities. It is also a good excuse to clean up the shop.
- Have an exhibit in the cafeteria. Make a poster showing some of the things we do that the everyday customer might not know about. Or download a poster from here.
- Invite vendors to treat your staff to a lunch or an educational seminar during lunch. Internal celebrations are as important as external celebrations.
- Have a shop planning session. Talk candidly about what is working and what isn’t working in the shop. Make it a no-holds-barred discussion. Encourage everyone’s input. Rip apart the shop structure, policies, procedures, and anything else you can think of. I am positive that there will be some earth-shattering revelations when you give staff members the freedom to speak their minds freely and openly.
- Have a poster session. Highlight what you do, examples of a typical day, and anything else that you can brag about to your customers.
- Recognize good customers. Those departments and individuals that make your life easier need to be recognized. This can be with a certificate, candy, flowers, or any other meaningful way to reinforce and encourage good behavior.
Remember, we are constantly asked to do more with less. In order to keep up with the needs of the hospital, we need to be partners with our customers and our bosses. HTM Week is a perfect time to toot our own horns and recognize customer behaviors that we would like to see more of.
Patrick K. Lynch, CBET, CCE, is a healthcare technology management specialist at Global Medical Imaging.