“If you see it—buy it!”
Have you heard this phrase before? In my mind, it has nothing to do with Amazon or eBay. I worked with a peer who used this phrase a lot. After grasping his intent, I’ve lived my professional and personal life using this mantra.
To me, it means that if you’re performing a task, you should own it. Make it your own. Let your peers, patients and families know that you own it. Take pride in what you do. Don’t procrastinate, as you may only get one opportunity. Don’t miss an opportunity to make an impact.
This week I witnessed “see it—buy it” in action. I was walking down a hospital hallway with Elias, one of my peers. Elias noticed a family that appeared to be lost and confused. He stopped, spoke with them in their native language, and discovered they could not find their way back to where they parked.
It would have been easy for Elias to say, “Take this hallway to the end, take a left, take the elevator to level two …” you get the idea. Instead, he put the family at ease and personally escorted them through the hospital maze right out to their car. You could see the stress roll off their faces as they recognized where they were. The whole episode completed in less than 10 minutes. Elias practiced “see it—buy it” it at that very moment. He owned the entire encounter and was happy to assist.
As healthcare technology management professionals, we are often asked to look at something that we normally don’t see or are even responsible for. I ask the staff I work with to take a moment and look at what is occurring. More than likely, we are being asked to help because we’ve previously reached in a positive manner. We didn’t say, “That’s not my job.”
By practicing “see it—buy it,” not only will you make yourself invaluable and assist a fellow caregiver, I propose that you will feel happier and more satisfied as an employee, friend, and family member. There is something internal that really clicks for me when I “buy it.”
What do you think about this view?
Mark Heston, MS, CBET, CHTM, is director of HTM at Children’s Hospital Colorado, founder of MON Healthcare Technology Consultants, and a member of AAMI’s Technology Management Council.