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Eben Kermit: ‘Process Improvement’ from the Other Side of the Bed

January 18, 2018

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I am an engineer. By definition, I use the engineer’s “tool box” of observation, data, didactic reasoning, hypothesis, and testing to solve problems. One subset of these is “process improvement.” There are many popular and traditional methods including Six Sigma, Pareto charts, and Fish Bones. In addition, there are other metrics such as Net Promoter […]

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Arif Subhan: Educating Future Generations of Healthcare Technology Management Professionals

January 4, 2018

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Over the years, many of us have participated in mentoring, training, and certification activities related to the work of healthcare technology management (HTM) professionals (both clinical engineers and biomedical equipment technicians [BMETs]). Personally and professionally, we have benefited immensely from these efforts and found them to be highly rewarding. Many certification programs are available to […]

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Mark Heston: Want to Help Patients? Start Thinking Like One

December 14, 2017

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A couple of years ago, I participated in an informal study. The study centered on improving patient satisfaction scores.  During a three-day stay, the patient interfaced with an average of 64 hospital staff members. Blue scrubs. Grey scrubs. Green scrubs. No scrubs. White coats. Blue coats. Long coats. Short coats. Name tags. No name tags. […]

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Donald Armstrong: For Career Growth, Give Management a Shot

December 12, 2017

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Do I want to take on a management role, or am I happiest in a staff position? Many biomeds will face this question in their careers, especially if they’ve been working in the field for more than five years. To give this question some context, consider these facts: There are 5,564 hospitals in the United […]

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Avinash Konkani: Improving Manufacturers’ Response Time in Correcting Problems

November 6, 2017

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As healthcare technology management (HTM) professionals, we understand how challenging it is to manage medical device recalls, perform field safety correction, and advise affected customers. All three of these notifications (i.e., recalls, field safety correction, customer advisory) from manufacturers are categorized as “urgent.” We follow up with internal customers about these notifications, undergo the required […]

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Kenneth Maddock: Building a Foundation for Respect

October 31, 2017

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A conversation has been ongoing regarding the need for us to elevate the field of healthcare technology management (HTM) in order to get the respect we deserve. My contribution has typically been that we need to build a relationship, show respect to others on the healthcare team, and participate in solving healthcare problems—and the respect […]

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Robert Sayle: What Are We Doing to Fill in the KRACKs?

October 30, 2017

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Hi biomed, thanks for stopping by! It’s Bob in IT again. I want to update you on what we’re doing about Key Reinstallation AttACK (KRACK) in IT and share guidance on what you need to do. We first learned about KRACK a couple of weeks ago. There are multiple vectors of attack against the clients […]

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Jennifer Jackson: The Gravitational Pull Toward Connectivity

October 24, 2017

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I had lunch with a connectivity colleague the other day. We hadn’t talked in a couple of years, and when he discovered that I now worked nearby, we took the opportunity to meet at a local restaurant. We exchanged stories about family, then the conversation transitioned to work. He has been working for a large […]

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Kenneth Maddock: The Biggest Opportunity for HTM Professionals Today

October 16, 2017

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“What is the biggest opportunity for healthcare technology management professionals today?” If you aren’t wondering, you should be. I believe that we are at a critical juncture in our field’s development, and understanding where we are going and what opportunities exist should be important to everyone in the field, whether you ask me, someone else, […]

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Rebecca Arthur: The Importance of Downtime Strategies for HTM-Supported Clinical Information Systems

October 9, 2017

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I meet with my team every Monday to review issues that occurred over the weekend, repeat service calls for various systems, and any upcoming downtime that we need to notify users about. Our downtime strategy has developed over the last few years from a “let’s at least do it once a year” to a monthly, […]

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