AAMIBlog

I was working in my office when the phone rang from our help desk intake line. A physician needed assistance with an ultrasound device that was intermittent. This was the beginning of an hours-long situation that took me from my normal routine into a “twilight zone” and back again. Put him through, I said, and […]

Often, the words “leader” and “leadership” are mentioned casually. Have you thought for a moment about what a leader is and what real leaders do? Many leaders in our profession didn’t study leadership in school or as part of an internship. A common definition of a leader is “an individual who influences others towards achieving […]

In my current position as a quality director, I’ve spent a lot of time thinking about how we can help our teams be more successful. I’ve served in many different roles over the years, ranging from technician to vice president. In each of those positions, I had a much different view of the world. What […]

When I first became a biomed, I was taught how to troubleshoot vacuum tubes and transistors. You had to be able to read a schematic and turn a wrench. Our world was mostly analog. Today, the world is all digital. We no longer carry Day-Timers but use our phones or computers for our calendars. We […]

Note: This post appeared in abbreviated form as the Final Word article in the March/April 2018 issue of BI&T. There was a time, not long ago, when predictions were easier. A time when the pace of change was less dramatic and disruptive, and medical technology turnover was measured in years. Those days are gone. A […]

Are you ready for the changes taking place in healthcare today? It is no surprise that the healthcare technology management (HTM) profession is rapidly changing. Along with it, the way we are leading and managing our daily work is also changing. Everywhere we look around us at work, we see change is taking place in […]

I was recently was asked if I wanted to attend an event at a high school to talk about healthcare technology management (HTM). I try to go to these if my schedule allows because I love to talk about HTM and what we do. As part of the effort to help students train for careers […]

This year, I had the opportunity to attend a conference and take part in panel discussions with the main topic of “the customer comes first.” A number of the questions posed to the panel centered on what service organizations could provide to their customers. This is not a new subject—this has been an area of […]

After spending nine hours in the emergency department with abdominal pain (Part 1, Process Improvement), and then being admitted as an inpatient in a noisy ward (Part 2, It Is What It Is), I was starting to feel low and that things were spiraling out of my control. So, I requested a visit from the […]

Last October, I had the pleasure of attending the biannual national meeting of the Chinese Society for Clinical Engineering (CSCE) as an invited speaker. The meeting was held in Kunming, China—the city of flowers and capital of Yunan Province, which is located in southern China just north of Laos. I was honored to represent both […]