As healthcare technology management (HTM) professionals, we understand how challenging it is to manage medical device recalls, perform field safety correction, and advise affected customers. All three of these notifications (i.e., recalls, field safety correction, […]
A conversation has been ongoing regarding the need for us to elevate the field of healthcare technology management (HTM) in order to get the respect we deserve. My contribution has typically been that we need […]
Have you ever responded to a service call and the minute you got there, the person was already upset with you? You didn’t even have a chance to say hello or offer your assistance before […]
Communication, in general, can be difficult. Factor in different generational preferences and styles, and the chances for misunderstandings mushroom. As someone caught in the middle of the generation gap—I am 40—I offer these communication tips […]
